Refund policy
Refund & Return Policy
Last updated: September 2026
At KAVRÉ, we want you to receive exactly what you ordered and in good condition.
Damaged or Incorrect Product
If you receive a product that is:
- Damaged on arrival
- Defective
- Significantly different from the product described on our website
- The wrong product
please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A clear description of the issue
- Photos of the product
- Photos/videos of the packaging where relevant
We may request additional information to verify the issue.
Returns
Because our products are intended for babies and children, we do not accept returns of products that have been used, washed, damaged, altered, or otherwise handled in a way that makes them unsuitable for resale, except where the product is defective, damaged, or incorrectly supplied.
Eligible returns must be:
- Unused
- In their original condition
- Complete with original packaging/accessories where applicable
Refunds
If your return or refund request is approved, we will process the applicable refund after the product/claim has been verified.
For prepaid orders, refunds will generally be issued to the original payment method.
For Cash on Delivery orders, we may request valid bank/payment details required to process an approved refund.
The time taken for the refunded amount to appear in your account can depend on your bank or payment provider.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Cancellation requests can only be accommodated before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process.
Non-Delivery / RTO
If a Cash on Delivery order cannot be delivered because the customer refuses delivery, provides an incorrect address, or is unavailable after reasonable delivery attempts, the order may be returned to the sender.
If you experience a delivery issue, contact us and we will review your specific order.
Important
We do not make medical, therapeutic, or safety guarantees beyond the product specifications and intended use stated on the product page.
For baby products, always follow the manufacturer's instructions and use the product only as intended.